Frequently asked questions

No. The spring carries the door's weight. Without it the opener or your arms take the full load and the door can come down fast. Keep it closed and call us for spring repair.

A loud bang from the garage, a gap in the coils of the spring above the door, a door that feels very heavy, or an opener that hums and stops a few inches up.

We don't recommend it. A wound spring stores a lot of energy and the job needs winding bars and experience. Our garage door blog explains why.

Probably, or a cable has slipped. Stop using the opener so it doesn't pull the door further out, and see off-track repair.

Not always. Bent sections, rollers and tracks can often be replaced on their own. Look at the panel replacement page and our recent projects.

Usually dry or worn rollers and hinges, loose hardware or an opener that's working too hard. A tune-up or new rollers often fixes it.

The door may be disconnected from the opener (the red release cord), a spring may be broken, or the drive gear may be stripped. Check the spring first, then call us about opener repair.

Most often the safety sensors near the floor are blocked, dirty or knocked out of line. Wipe the lenses and check both lights. If it still reverses, we'll check the force and limit settings.

Yes. See remotes and keypads.

Yes. We replace worn-out doors and fit the tracks, springs and seals that go with them. See garage door installation.

If the problem is a part (spring, cable, roller, opener), repair. If several sections are cracked, rusted through or the door keeps failing, replacement usually makes more sense. We'll give you both prices.

Every door and every failure is different, so we quote after we've looked. You'll know the number up front and decide from there.

Often. The earlier you call, the better the odds of a visit that day.

Every day from 7 in the morning until 9 at night. More about us on the About page.

Yes. See our current garage door coupons and mention the one you want when you call.

Call (864) 608-6760 or send a request on the contact page and we'll call you back.

Greenville and the towns around it, including Greer, Taylors, Travelers Rest, Simpsonville and Mauldin, plus Easley, Spartanburg, Anderson and Clemson. See the service area.

Our shop is at 105 Crane Ave, Greenville, SC 29617. See garage door repair in Greenville.

Our focus is homes. Call with the details of your door and we'll tell you if it's a job we can take.